CryptoBilis

SELF-CUSTODY. BE YOUR OWN BANK.

The world’s leading crypto hardware wallets are now at your fingertips.

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Crypto Merch

Frequently asked questions (FAQ)

1. Authenticity Guaranteed
Cryptobilis (CB International Sdn Bhd) is the Authorized Reseller for Ledger, Trezor, SafePal, Coolwallet, Ellipal and Shift Cryptosecurity. All our products are shipped directly from the manufacturers which are 0% tampered and 100% Genuine.


2. One to One Replacement Warranty

We will replace your devices at no cost to you if you find your device(s) malfunctioning, damaged, or defective for a period of 3 months from your date of purchase.


3. Shop Today, Ships Tomorrow
We strive to deliver your device to you as soon as possible. All orders are shipped the very next business day from our warehouse. We accept Cryptocurrencies, Credit/Debit Cards, E-Wallets, and Bank Transfers.


4. The Best Prices
We narrow our margins to offer you the best value for your money. We also keep our prices low in order to make security more affordable to you.


5. High Service Level
To date have sold over 12,000 units and assisted over 5,000 of our customers in keeping their assets safe thru all our hardware wallet products. Our customer service team ensures none of our customers are left in the dark before and after purchasing their device(s)

When you own cryptocurrencies, what you really own is a private key. Your coins are associated with a set of “public/private key”. – Your coins do not physically exist on any device — not even your hardware wallet. – Hardware wallets store and safekeep your private keys. The main principle behind hardware wallets is to provide full isolation between the private keys and your easy-to-hack computer or smartphone. Hardware wallets offers the best level of protection: your key remains protected in a certified secure chip

We understand that this can be confusing as there are many factors (features, price, functionality, connectivity, etc.) to consider when purchasing your first hardware wallet. If you own research still leaves you confused, you may talk to us via WhatsApp, +60143318262 and we may be able to assist you in choosing the best one for your needs.

Yes, they are!! Being official resellers, all devices that we carry are procured and received directly from the manufactures. No intermediaries & no third-party involved.

 

Rest assured, all our devices and accessories are untampered and sent to you as we receive it.

We have you covered; however, you can further protect yourself by installing the new firmware and setting up as a new device on your first setup. You may further check if your device is genuine after purchase by connecting your device directly to the manufacturers page or app.

Yes, we are the authorized resellers of LedgerTrezor, Coolwallet, Ellipal, BitBox and SafePal. You may verify us by checking on their respective reseller’s page. 

Yes, we offer two(2) types of warranty. One is a warranty offered by our manufacturer. This can range between 1-2 years depending on the device (you can check this on the respective device page). The second is a 1-1, 3 month Replacement Warranty offered by CryptoBilis. You can read more about our warranties here.

If you find your device faulty or malfunctioning during the warranty period, we will first suggest you some troubleshooting option, if your device is still unable to be restored, Cryptobilis will replace the device to a new device locally with no extra charge. However, you will be required to ship the items back to us for a replacement. You may read our complete replacement terms and instructions.

You may follow instructions and information by the respective manufacturers listed here :
Ledger
Trezor
Bitbox
Safepal
Coolwallet
Ellipal

We generally ship out all purchases on the same/next business day via our delivery partner Ninjavan. You will receive an email with your tracking number and updates on the package status at every stage of the delivery.

You may also check your status at track my order by keying in your order ID and email.

If you did not receive your order information, you may contact us via WhatsApp : +60143318262 or email us at [email protected]

Event Calendar

THE CRYPTOBILIS STORY

We have always believed in the power of cryptocurrency, but today that power is even greater as the crypto industry is changing in a profound way. Cryptocurrency activities are moving from a largely solitary activity to a group activity which we notice through cult like movements. We see guru’s, preachers, evangelists who has started a new form of religion. Now, 13 years on and 300 million followers, cryptocurrencies has become more than a technology, it is now a lifestyle.

Our mission is to educate the masses on the importance of decentralization, freedom and independence of crypto currency and Blockchain technology through adoptation. To trigger mass adoption in the “real world”, we need real world use cases. Thus, we at CryptoBilis aim to enable a crypto payment ecosystem through a one stop cryptocommerce store.

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